Conversational AI startup Yellow Messenger helps companies increase their revenue by using data. According to Raghavendra, the company began cross selling and up selling using the Yellow Messenger platform and the leads for new products began to increase. At TechSparks 2020, Raghavendra Kumar Ravinutala, Co-founder of Yellow Messenger, spoke about the rise of conversational AI and its impact on the industry. Most companies have huge teams handling customers, which is costly. In 2016, there were more than 100 conversational AI companies in India. Yellow Messenger enables companies not to have complaints from customers by being proactive with customers. “We drove down costs for many corporates. Raghavendra also spoke about how agritech companies use WhatsApp to make farmers productive, and these conversations are data points can be used to customise for farmers based on their needs. The proprietary technology enables seamless orchestration between bots, applications, and humans; enabling enterprise-ready implementation for managing HR, Sales and Marketing, Customer Support and ITSM Automation, across industries. But today, only a handful of companies are there. At TechSparks 2020, Raghavendra Kumar Ravinutala, Co-founder of Yellow Messenger, spoke about the rise of conversational AI and its impact on the industry. 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Speaking about conversational AI at YourStory’s flagship event TechSparks 2020, Raghavendra Kumar Ravinutala, Co-founder of Yellow Messenger, said: “A cognitive enterprise uses machine learning and AI to drive interactions with its stakeholders. At Yellow messenger, we are working to build the most powerful customer engagement channel for enterprises, powered by conversational artificial intelligence. Yellow Messenger has raised $24 million from LightSpeed and is going global. However, the industry is now redefining a CRM from being just a store of customer data to manage interaction, to making software the central point to handling every detail about the customer. 0 … Speaking about conversational AI at YourStory’s flagship event TechSparks 2020, Raghavendra Kumar Ravinutala, Co-founder of Yellow Messenger, said: “A cognitive enterprise uses machine learning and AI to drive interactions with its stakeholders. Monday, 23 Nov, 7.06 am. But today, only a handful of companies are there. They not only solved customer support but also began to get revenues from the platform. The entire distribution layer disappeared overnight for many retailers during the pandemic. Conversational AI startup Yellow Messenger helps companies increase their revenue by using data. [TechSparks 2020] Yellow Messenger founder on how conversational AI can help customers manage data better. Yellow Messenger takes data from all these communication platforms to make decision making easier. “Customers worry when they see the bill and wonder whether they have really consumed somuch power. Yellow Messenger is an information technology company that offers a software platform that serves as an enterprise AI channel for customer engagement. Everyone believes that automating a few queries for customers on an app is conversational AI. The software has to serve the customer in a customised manner.”. According to Raghavendra, the company began cross selling and up selling using the Yellow Messenger platform and the leads for new products began to increase. However, the industry is now redefining a CRM from being just a store of customer data to manage interaction, to making software the central point to handling every detail about the customer. The company is making large scale deployments with Infosys and several IT Partners. But with the power of data, they can enable better productivity for their employees by preparing them better to answer the customer. Everyone believes that automating a few queries for customers on an app is conversational AI. It believes that the cognitive revolution is here to stay. Yellow Messenger provides an enterprise with an AI-platform to build rich conversational experiences for customers and employees. Bajaj Finance used Yellow Messenger to provide personalised support to help millions of its users. “We drove down costs for many corporates. In 2016, there were more than 100 conversational AI companies in India. They not only solved customer support but also began to get revenues from the platform. Nov 23, 2020 conversational AI, techsparks, TechSparks 2020, Yellow Messenger. Many people began to interact on WhatsApp and we enabled many enterprises to connect with their ecosystem on such communication platforms,” said Raghavendra. As TechSparks 2020 goes all virtual and global in its 11th edition, we want to thank you for the tremendous support we've received from all of you throughout our journey and give a huge shoutout to our sponsors of TechSparks 2020. The company specializes in the fields of artificial intelligence, customer engagement, customer service, chatbots, and enterprise.

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